How to read these records

These pages do not add operator figures. They explain the distinctions already enforced on every profile, so a cited sentence cannot be mistaken for a rank, a typical time, or a document we never opened.

• Published is not observed

  An operator statement and a recorded outcome answer different questions.

• First versus repeat

  A pooled cashout time describes an experience nobody actually had.

• A maximum is not a typical time

  “Up to ten days” is a ceiling, not an average.

• How to read a failed retrieval

  Blocked, not attempted, and redirected are three different statements.